Accessibility statement for HMRC Gateway

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

This page only contains information about the HMRC Gateway service, available at https://www.production.tax.service.gov.uk/gg/sign-in

Using this service

HMRC Gateway allows users to sign in securely to their HMRC online services.

This service is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What to do if you have difficulty using this service

If you have difficulty using this service, use the ‘Get help with this page’ link on the page in the online service.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.

What to do if you are not happy with how we respond to your complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to contact us.

Technical information about this service’s accessibility

HMRC is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We have carried out an in-house expert review of the service and fixed all known accessibility issues.

We will arrange a formal external audit of the full service as soon as possible, as part of our roadmap for making sure the service is fully compliant.

How we tested this service

The service was last tested on 11 September 2019 and was checked for compliance with WCAG 2.1 AA.

The full service was tested by HMRC and included disabled users.

This page was prepared on 23 October 2019. It was last updated on 23 October 2019.

Get help with this page. Get help with this page.