.ciapi-agent-container{padding:8px 15px;clear:both;overflow-wrap:break-word}.ciapi-agent-message{background-color:#fff;max-width:80%;margin:0 auto 3rem auto;padding:.8421052632em 1.0526315789em;border-radius:1.0526315789em;border:.3157894737em solid #0b0c0c;line-height:1.4em;color:#0b0c0c;min-width:5em;position:relative;display:inline-block;background-position:center;background-repeat:no-repeat;background-size:100% 100%;text-align:left}.ciapi-agent-message::before,.ciapi-agent-message::after{content:" ";position:absolute;width:0;height:0}.ciapi-agent-message::before{left:0.7rem;bottom:-2.3rem;border:1.1rem solid;border-color:#0b0c0c transparent transparent #0b0c0c}.ciapi-agent-message::after{left:1rem;bottom:-1.6rem;border:0.8rem solid;border-color:white transparent transparent white}.msg-opacity{opacity:0}.ciapi-agent-message:focus{box-shadow:0 0 0 .3157894737em #fd0;border-width:calc(.3157894737em + 0.1em);outline:none;padding:calc(.8421052632em - 0.1em) calc(1.0526315789em - 0.1em)}.video-message{margin-left:-20px;margin-top:-17px;margin-bottom:-25px;margin-right:-21px;border-radius:15px;border:none}.ciapi-customer-container{padding-top:8px;padding-right:15px;padding-left:15px;clear:both;overflow-wrap:break-word}.ciapi-customer-message{background-color:#fff;max-width:80%;margin:0 auto 3rem auto;padding:.8421052632em 1.0526315789em;border-radius:1.0526315789em;border:.3157894737em solid #0b0c0c;line-height:1.4em;color:#0b0c0c;min-width:5em;position:relative;display:inline-block;background-position:center;background-repeat:no-repeat;background-size:100% 100%;text-align:left;float:right}.ciapi-customer-message::before,.ciapi-customer-message::after{content:" ";position:absolute;width:0;height:0}.ciapi-customer-message::before{right:0.7rem;bottom:-2.3rem;border:1.1rem solid;border-color:#0b0c0c #0b0c0c transparent transparent}.ciapi-customer-message::before,.ciapi-customer-message::after{content:" ";position:absolute;width:0;height:0}.ciapi-customer-message::after{right:1rem;bottom:-1.6rem;border:0.9rem solid;border-color:white white transparent transparent}.ciapi-system-container{margin-bottom:0.5em !important;clear:both}.ciapi-system-message{color:#505a5f !important;margin-left:10px;margin-right:10px;margin-top:1.2em !important;margin-bottom:1.2em !important;text-align:center}.c2cButton .fixed{width:200px;padding:10px;color:#fff;text-align:center}.c2cButton .fixed.ready{background-color:#00703c}.c2cButton .fixed.ready:hover{background-color:#005a30;cursor:pointer}.c2cButton .fixed.busy,.c2cButton .fixed.outofhours,.c2cButton .fixed.chatactive{background-color:grey}.c2cButton .anchored{width:200px;padding:10px;color:#fff;text-align:center}.c2cButton .anchored.ready{background-color:#008670}.c2cButton .anchored.ready:hover{background-color:#005A30;cursor:pointer}.c2cButton .anchored.busy,.c2cButton .anchored.outofhours,.c2cButton .anchored.chatactive{background-color:grey}#endChatPopup h1{margin-bottom:0.5em}#endChatPopup{animation-name:slideIn;animation-duration:0.25s}#endChatPopup{position:absolute;top:20%;left:5%;right:5%;width:auto;background-color:#fff;border:5px solid #1d70b8;padding:1.5em 1.75em 0 1.75em;margin-top:2px;z-index:100002}#endChatPopup:focus{outline:3px solid #fd0}.backdrop{z-index:100001;position:absolute;top:0;right:0;bottom:0;left:0;background:rgba(0,0,0,0.6)}#ciapiSkinContainer{box-sizing:border-box;background-color:#fff}#ciapiSkinHeader{background-color:#fff;border-bottom-color:#b1b4b6;border-bottom-style:solid;border-bottom-width:2px;display:flex;flex-flow:wrap;justify-content:space-between;flex-direction:row;gap:1rem;padding-bottom:0.2rem}#ciapiSkinHeader .govuk-button,#ciapiSkinHeader>div{margin-bottom:0}#print .govuk-button--secondary{background-size:1em;padding-left:1.2em;padding-top:0.3em;background-color:#f3f2f1;background-position:0 50%}#print .govuk-button--secondary:hover,#sound .govuk-button--secondary:hover{background-color:#dbdad9}#print .govuk-button--secondary:focus,#sound .govuk-button--secondary:focus{background-color:#ffdd00}#sound .govuk-button--secondary{background-size:1.2em;padding-left:1.3em;padding-top:0.3em;background-color:#f3f2f1;background-position:0 50%}#ciapiChatComponents{display:flex;flex-direction:column}#skipToTopLink:focus{box-shadow:none !important;text-decoration:underline !important}#skipToBottom{margin-left:5px;margin-right:5px}#skipToBottomLink:focus{box-shadow:none !important;text-decoration:underline !important}.ciapiSkinChatTranscript{flex-grow:1;background-color:#fff;box-sizing:border-box;overflow:auto;padding:0;position:relative;border:4px solid transparent;position:relative;width:100%}.ciapiSkinChatTranscript:focus{box-shadow:0 0 0 3px #fd0;border-color:#000;outline:none}.skipToTopWithScroll{position:relative;bottom:0;margin-left:5px;margin-right:5px;clear:both}.skipToTopWithOutScroll{position:absolute;bottom:0;margin-left:5px;margin-right:5px;width:96%;clear:both}#ciapiSkinFooter{flex-grow:0;border-top:3px solid #0b0c0c;padding-top:1rem}#ciapiInput{width:80%;float:left}#ciapiInput textarea{height:4em;resize:none;margin-bottom:0}#ciapiSend{width:18%;float:left;padding-left:0.25em}.print-only{display:none}.timestamp-outer{clear:both}@media print{.govuk-grid-column-two-thirds{width:100%}.ciapi-customer-container{display:flow-root;padding-bottom:10px !important}.ciapi-agent-container{padding-left:0px}.print-only{display:block}.ciapi-agent-container{padding-left:0px}.ciapi-customer-container{padding-right:0px}.print-overflow-visible{overflow:visible;border-bottom:0}.print-timestamp-right{clear:both}.print-float-right{float:right;margin-bottom:.2em}.print-float-left{clear:both;display:inline-block;width:30em;margin-bottom:.2em}.govuk-header__container{border-bottom:none}.govuk-header__logo{display:inline-block}.govuk-header__content{display:inline-block}}@media (max-width: 40.0625em){.govuk-grid-column-one-third .app-related-items{margin-top:2em}}#ciapiSkinContainer{height:calc(max(600px, 37rem));display:grid;grid-template-columns:1fr;grid-template-rows:max-content minmax(50%, 90%) auto}#ciapiClose{clear:both;padding-top:1rem}#HMRC_CIAPI_Anchored_1{position:fixed;bottom:0;right:50px}.info{text-align:center;color:#505a5f;border-radius:30px;border:5px solid #505a5f;padding:0.6em 8px 0.7em 8px;width:65%;display:block;margin-left:auto;margin-right:auto;margin-top:2em;margin-bottom:2em}.info img{width:1.25em;vertical-align:bottom;padding:0 0.5em .2em 0}#postChatSurveyWrapper{height:calc(100% - 2em - 5px);overflow-y:scroll;padding:1em;border-bottom:2px solid #000}#postPCSPageWrapper{height:calc(100% - 2em - 5px);border:0px solid red;border-top:2px solid #b1b4b6;border-bottom:2px solid #000;padding-right:14px;padding:1em}#postPCSPageWrapper h1{color:white !important;font-size:48px}@media (max-width: 575.98px){.ciapiSkinChatTranscript:focus{margin-bottom:1.2em !important}}#heading_chat_ended:focus,#legend_give_feedback:focus,#heading_end_chat_popup:focus{outline:0}

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