Frequently asked questions

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Alcohol & Tobacco Warehousing Declarations (ATWD) FAQs

• Are there any Terms & Conditions associated with submitting online?
• How do I let you know if my warehouse registration details change?
• Which proprietor/owner category should I complete on the W5 for a non-WOWGR registered wine trader?
• Which proprietor/owner category should I complete on the W5 for a private owner of goods who is neither WOWGR nor VAT registered?
• Which proprietor/owner category should I complete on the W5/W6 when I release my own goods from my warehouse if I hold both owner and warehousekeeper WOWGR registrations?
• Which proprietor/owner category should I complete on the W5/W6 when the owner is not based in the UK?
• Which proprietor/owner category should I complete on the W5/W6 if the owner has not supplied a WOWGR certificate, does not have a duty representative acting on their behalf and the initial period is coming to an end?
• How do I start using the ATWD Service?
• Can I set up an assistant on the Government Gateway but only allow them to 'save' and not 'submit' a Declaration?
• How do I change the User ID within the ATWD Service if somebody else is to submit the Declaration?
• Does the Government Gateway generate an Activation Code for each warehouse?
• Once I receive the Activation Code can I activate my warehouses all at once?
• Does the Activation Code go to the warehousekeeper address?
• I was completing my Declaration and the system logged me out, what should I do?
• My computer crashed as I submitted the Declaration - what should I do?
• What if someone leaves the organisation who is enrolled for the service?
• Why is the opening stock already pre-populated?
• Can I save the Declaration without submitting it?
• Can I submit a Declaration for multiple warehouses within my group?
• Once I've submitted the Declaration can I amend it online if I've made an error?
• How will I know you have received the Declaration?
• Can I delete a saved/incomplete Declaration?
• How do I declare a Nil Declaration?
• What is the Administrative Accompanying Document (AAD) 'current view'?
• I want to submit a Declaration but the AAD page is 'locked'?
• If the AAD page is locked, can I still save the return?
• On the AAD page, if the final destination of the goods is outside the EU, what Destination Warehouse Code should I use?
• I have no stock information to declare, can I still submit AADs and Owners information?
• What do I do if I have an AAD shortage and the fiscal authority in the destination EC country is satisfied that the shortage qualified for exemption of Excise Duty?
• Can I change the Warrant type after I have started to input data?
• The owner's details on the Warrant have not been recognised. What can I do?
• What Deferment Account Number (DAN) Prefix should I use?
• Do I have to enter a 'Payment reference' for the W5 and W6 Warrants using the online service?
• Can I save Warrants before I submit them?
• Can I amend or delete a saved Warrant?
• How can I find previously submitted Warrants?
• What if I need to cancel a Warrant after submission?
• How do I know if HMRC have received my online Warrant?
• How long will I have to wait for 'Approval' to remove the goods?
• How do I find out why my warrant is 'Rejected'?
• What if my Warrant is rejected and I am unable to obtain 'Approval' before period end?
• What is XML?
• How do I register for XML
• I use Online Services for other government departments. Can I use the same User ID and password for ATWD XML?
• Will the software developers have a test facility to test the XML channel?
• Once XML has been submitted to HMRC, can it be amended?