Frequently asked questions

How do I register for Pension Schemes Online
What is a Scheme Administrator / Practitioner ID?
How do I get Scheme Administrator / Practitioner ID?
What if I lose or forget my Scheme Administrator/ Practitioner ID?
What is an Activation Token and how do I get one?
What if I lose or didn't make a note of my Activation Token?
What is an Activation Code and how do I get one?
Can I use Pension Schemes Online immediately?
Can I set up other users within my organisation to use Pension Schemes Online?
What is a Pension Scheme Tax Reference (PSTR) and where can I find it?
As a scheme administrator, can I view an individual's lifetime allowance certificate?
Do I have to file pension forms and returns online?
What Pension forms and returns can I send over the Internet?
Can I amend forms and returns previously filed over the Internet?
How long are partially completed forms saved?
What is a Pensions Noticeboard?
How do I view Pension Scheme notices and reminders?
What Pension notices, reminders and certificates can I receive over the Internet?
Will HM Revenue & Customs (HMRC) notify me when I've been sent a Pension notice, reminder or certificate over the internet?
Can I get Pension notices, reminders and certificates on paper as well as over the internet?
Who do I contact if I need help?