Accessibility statement for registering an employee for PAYE

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

This page only contains information about the registering an employee for PAYE service, available at https://www.tax.service.gov.uk/register-for-paye/start-pay-as-you-earn

Using this service

This service enables businesses to register their employees for PAYE.

This service is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Some people may find parts of this service difficult to use:

  • Some of the error messages within the service are repetitive or unclear, however the additional content on the screen should make it easier to understand a mistake.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.

What to do if you are not happy with how we respond to your complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ’accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to contact us.

Technical information about this service’s accessibility

HMRC is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

When an error is committed on the page the error summary contains an unordered list, the list item which contains the ‘Tell us if you’re setting up a new limited company’ has been given an invalid role of ‘tooltip’. This issue may affect how screen reading software reads the list as the list has been structured incorrectly. This will be fixed by 28 January 2022.

When an error is committed in the ‘National Insurance’ input fields on the page, the error summary links and inline error messages all contain the same information. This may present difficulty to screen reader users who may be unable to distinguish between each error if multiple errors are present in the input fields. The error handling also fails to meet GOV.UK Design System guidelines. This will be fixed by 28 January 2022.

How we tested this service

The service was last tested on 31 August 2021 and was checked for compliance with WCAG 2.1 AA.

The service was built using parts that were tested by the Digital Accessibility Centre . The full service was tested by HMRC and included disabled users.

This page was prepared on 25 November 2021. It was last updated on 03 December 2021.