HM Revenue & Customs

Feedback - Agent Account Manager (AAM) Issue Resolution

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About this form

HM Revenue & Customs (HMRC) values your feedback and would like to know what you think of the AAM Issue Resolution Service. Completing this feedback form should only take five minutes.

An email address is required to acknowledge that HM Revenue & Customs (HMRC) has received the information you have given on this form.

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Feedback

Please tick one checkbox for each of the questions below.

How easy was it to find the Issue Resolution form?

How do you feel about the length of time it took to complete the Issue Resolution form?

How satisfied were you with the AAM Issue Resolution response times?

How well do you think the AAM understood the issue you submitted?

How satisfied were you with the overall time it took the AAM to resolve your issue?

How satisfied were you with the overall quality of the AAM service?

Would you recommend the AAM Issue Resolution Service to colleagues/friends in the profession?

Please advise below what course of action you would have taken if the Issue Resolution Service had not been available

Please note: The maximum space for your entry is 2000 characters.

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Additional information/comments

Please use the space below to add any additional information/comments that may assist HMRC in improving their service.

Please note: The maximum space for your entry is 2000 characters.

 Help for Additional information/comments:

Would you be happy to discuss your feedback further with the AAM performance manager? Please tick the relevant checkbox below.

  •  Help for Yes

If you ticked 'Yes' above, please enter your contact details below.

After you click the ‘Next’ button you will see a preview page summarising the information you have provided. If this page is not displayed please use the scroll bar to locate any missing or incorrect entries highlighted in red.