HM Revenue & Customs

Question About An Online Service

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Please use this form to email a question relating to one of the following online services:
• VAT: Submit VAT Returns, Change registration details, EU Refunds, EC Sales List (ECSL), Reverse Charge Sales List (RCSL)
• Agents: Online agent authorisation, VAT for Agents
• Alcohol & Tobacco Warehousing Declaration (ATWD)
• Duty Deferment Electronic Statements (DDES) enrolment, activation and logging-in queries

Your email to the HM Revenue and Customs (HMRC) website is secure from interception, but the reply to you may not be. By using this form to submit your question you agree to accept these risks.


Contact details


Security details

Please use the box below to enter your VAT registration number or postcode of your main place of business.

 Help for Position in the business:

Please enter below the amount of VAT paid or reclaimed from one of your last three submitted VAT Returns.

For Alcohol & Tobacco Warehouse Declaration (ATWD) related questions please enter your warehouse ID below.

For DDES related questions please enter your Deferment Approval Number (DAN) below.


Question details

Please use the space below to enter your question along with the name and details of the online service your question relates to.

Please note: The maximum space for your question is 2000 characters.

 Help for Online service question:


After you click the 'Next' button you will see a preview page summarising the information you have provided. If this page is not displayed, please use the scroll bar to locate any missing or incorrect entries highlighted in red.