Accessibility statement for Childcare calculator service

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Childcare calculator service, available at https://www.tax.service.gov.uk/childcare-calc.

Using this service

The Childcare calculator helps parents find out how much support they can get towards approved childcare. Support includes free childcare for children aged between 2 and 4, and help with childcare costs if your child is under 16 (or under 17 and disabled).

This service is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Some people may find parts of this service difficult to use:

  • visually hidden labels do not match the visible question.
  • keyboard focus did not land on the new page.
  • some pages have the same page title.
  • errors were not read to screen reader users as soon as the page had refreshed.
  • the error messages provided were incorrect.
  • form fields were not descriptive to screen reader users.
  • some elements present that did not pass the expected colour contrast ratio used for styling focus indication.

What to do if you have difficulty using this service

You can contact HMRC for extra support if you need help with filling in forms or getting a different format, like large print, audio recording or Braille.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC.

Technical information about this service’s accessibility

HMRC is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

The accessible name provided differs to the text that is visible on screen. Voice activation users are unable to access the input field by saying the text on screen e.g. ‘How much do you pay into your pension a month?’. This doesn’t meet WCAG 2.1 success criteria 2.5.3 (label in name). This will be fixed by 14 October 2022.

When a keyboard only user attempted to navigate through the service, it was not possible to interact with the page without clicking on the page with a mouse. This doesn’t meet WCAG 2.1 success criteria 2.1.1 (keyboard). This will be fixed by 14 October 2022.

There were pages encountered during the service that displayed the same page title text. Unique page titles ensure that screen reader users are aware that the page content has changed and provides context of the page content. This doesn’t meet WCAG 2.1 success criteria 2.4.2 (page titled). This will be fixed by 14 October 2022.

The error handling was not presented as GOV.UK suggests. An alert had not been set to inform screen reader users that an error had been presented on the page. This doesn’t meet WCAG 2.1 success criteria 4.1.3 (status messages). This will be fixed by 14 October 2022.

The error message provided does not suggest to users what the correct input should be. This could be confusing to some user groups. This doesn’t meet WCAG 2.1 success criteria 3.3.3 (error suggestion). This will be fixed by 14 October 2022.

The labels, error messages and links were not descriptive for screen reader users, more context is required. This doesn’t meet WCAG 2.1 success criteria 2.4.6 (headings and labels). This will be fixed by 14 October 2022.

The colour of the focus indicator used throughout the service failed to meet the expected ratio of 3:1 to pass WCAG 2.1 success criteria 1.4.11 Non-text Contrast AA and may prove difficult for some users to perceive. This doesn’t meet WCAG 2.1 success criteria 1.4.11 (non-text contrast). This will be fixed by 14 October 2022.

How we tested this service

The service was last tested on 14 October 2020 and was checked for compliance with WCAG 2.1 AA.

The service was built using parts that were tested by the Digital Accessibility Centre. The full service was tested by HMRC and included disabled users.

This page was prepared on 18 September 2020. It was last updated on 18 September 2020.

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