Accessibility statement for the HMRC Android app
This accessibility statement explains how accessible this app is, what to do if you have difficulty using it, and how to report accessibility problems with the app.
This page only contains information about the HMRC Android app, available at https://play.google.com/store/apps/details?id=uk.gov.hmrc.ptcalc&hl=en_GB.
Using this app
You can use the HMRC app to do things like check your next salary payment from your employer, check your next tax credit payments, find your tax code and find out how much Income Tax you should pay.
This app is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this app. This means you can use the built-in accessibility features on your device to:
- invert colours and adjust contrast levels
- increase the text size without the text truncating or overlapping
- navigate the app using Switch Access
- get around the app using Voice Access
- listen to the app using TalkBack
We have also made the text in the app as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this app is
This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Some people may find parts of this app difficult to use:
- Some buttons do not have a clear description or purpose.
- Some error messages are not clearly associated with form fields.
- When entering text in a field character count is not read out by a screenreader.
Reporting accessibility problems with this app
We are always looking to improve the accessibility of this app. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.
If you are not happy with our response
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.
Contacting us by phone or getting a visit from us in person
We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.
We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.
Find out how to get extra support from HMRC.
Technical information about this app’s accessibility
HMRC is committed to making this app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non‐compliance with the accessibility regulations
On the Tax Calculator, errors are read before the field label, which can be confusing for screenreader users. This will be fixed by 28 February 2023.
The new message indicator on the bottom navigation is not labelled correctly for screen reader users. This will be fixed by 28 February 2023.
When screen reader users navigate using swipe controls, the focus remains on the first carousel slide. This will be fixed by 28 February 2023.
On the PIN entry screen, the button “More options” needs further description for screen readers. This will be fixed by 28 February 2023.
On the Tax Credits screen, the button “Learn more” needs further description for screenreaders. This will be fixed by 28 February 2023.
The colour of the inactive pagination icon for carousels does not meet colour contrast requirements. This will be fixed by 28 February 2023.
When entering text into a field, the character count is not read by the screen reader, so users do not know how many characters are remaining. This will be fixed by 28 February 2023.
How we tested this app
The app was last tested on 28 September 2022 and was checked for compliance with WCAG 2.1 AA.
The app was built using parts that were tested by the Digital Accessibility Centre. The full app was tested by HMRC and included disabled users.
This page was prepared on 10 June 2021. It was last updated on 30 November 2022.Is this page not working properly? (opens in new tab)