Accessibility statement for Local Housing Allowance service

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website .

This page only contains information about the Local Housing Allowance service, available at https://lha-direct.voa.gov.uk/.

Using this service

This service allows the member of the public to view the local housing allowance rates either by selecing the local council name or entering the postcode.

This service is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Some people may find parts of this service difficult to use:

  • Some links were found to lack description for screen reader users
  • No Skip link present
  • Skip links not functioning
  • Colour contrast
  • Focus Order
  • Inaccessible PDF
  • Table mark-up
  • Form elements
  • The state of an element was not clear to users

What to do if you have difficulty using this service

You can contact HMRC for extra support if you need help with filling in forms or getting a different format, like large print, audio recording or Braille.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem (opens in a new tab).

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC .

Technical information about this service’s accessibility

HMRC is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

Some links were found to lack description for screen reader users. We plan to fix this compliance issue by 31 October 2020.

There is a skip link present on the page that does not become visible for keyboard only users. We plan to fix this compliance issue by 31 October 2020.

Error-handling was not immediately clear for screen reader users. We plan to fix this compliance issue by 31 October 2020.

The colour contrast fails to meet the expected ratio to meet WCAG 2.1 AA We plan to fix this compliance issue by 31 October 2020.

There were issues encountered with the focus order of the page when navigating via keyboard commands. We plan to fix this compliance issue by 31 October 2020.

The PDF documents are inaccessible for screen reader users. We plan to fix this compliance issue by 31 March 2021.

There are images used within the table that are not marked up in way that is clear for screen reader users. We plan to fix this compliance issue by 31 October 2020.

There are form fields present on the page that are labelled non-descriptively. We plan to fix this compliance issue by 31 October 2020.

When the show help buttons are actioned, screen reader users are not informed of the change of content and the arrows do not change position to indicate the change to sighted users of the service. We plan to fix this compliance issue by 31 October 2020.

How we tested this service

The service was last tested on 28 November 2019 and was checked for compliance with WCAG 2.1 AA.

The service was built using parts that were tested by the Digital Accessibility Centre. The full service was tested by HMRC and included disabled users.

This page was published on 17 September 2020. It was last updated on 21 September 2020.

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