Accessibility statement for Set up a Self Assessment payment plan service

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Set up a Self Assessment payment plan service, available at https://www.tax.service.gov.uk/pay-what-you-owe-in-instalments.

Using this service

This service allows you to set up a payment plan to pay overdue Self Assessment tax charges in instalments, if you are eligible.

This service is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Some people may find parts of this service difficult to use:

  • some error messages are not descriptive enough for people with visual impairments - but are compatible with common assistive technology tools
  • some headings are not consistent
  • elements which are missing their labels - using a screen reader to read back the entire page will provide all the information needed

What to do if you have difficulty using this service

You can contact HMRC for extra support if you need help with filling in forms or getting a different format, like large print, audio recording or Braille.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC .

Technical information about this service’s accessibility

HMRC is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

This service uses radio buttons which are grouped so that the page can be navigated with only the keyboard. In some places, these groups are missing their labels which means screen reading software will not read out the description of the selected element. This does not meet WCAG success criterion 2.4.6 (Headings and Labels). This will be fixed by 15 December 2021.

We use tab titles to describe the content of our web pages. In some places, the tab titles do not match the heading of the page. This does not meet WCAG 2.1 success criterion 2.4.6 (Headings and Labels). This will be fixed by 15 December 2021.

Some error messages are not descriptive enough for people with visual impairments. This does not meet WCAG Success Criterion 3.3.3 (Error Suggestion). This will be fixed by 15 December 2021.

The service is not fully compliant with WCAG 2.2.1 (timing adjustable) as there is not a warning for the service timeout. This will be fixed by 15 December 2021.

How we tested this service

The service was last tested on 2 April 2020 and was checked for compliance with WCAG 2.1 AA.

The service was built using parts that were tested by the Digital Accessibility Centre. The full service was tested by HMRC and included disabled users.

This page was prepared on 26 February 2020. It was last updated on 11 February 2021.

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