Call an HMRC helpline

You cannot recover your sign in details until we have verified your email address. For security reasons, we cannot do this online.

If you are trying to access VAT

You need to contact the VAT Online Services helpline on 0300 200 3701. You can find other ways to contact the VAT Online Services.

If you are trying to access another service

You need to contact the Online Services helpdesk on 0300 200 3600. You can find other ways to contact the Online Services.