We've recently removed the 'gsi' from our gov.uk email addresses. All emails from the VOA will now come from an @voa.gov.uk address. For example: emails from donotreply@voa.gsi.gov.uk will now be donotreply@voa.gov.uk. Please check that you are using the correct email address when contacting us and update any mail forwarding that you have set up.

BETA This is a new service – your feedback will help us to improve it.

Register to use this service

If you’re a returning user, you can sign in to use this service.

If you’ve already registered for this service and other people from your business want to register, you need to add them to your business Government Gateway account.

To register for this service you’ll need to verify your identity by providing your National Insurance number, date of birth and details from at least one of the following:

  • payslips
  • UK passport
  • P60

You should allow approximately 15 minutes without interruption to complete the registration process.

I don’t have these details

If you don’t have the details that you need to register (for example, you haven’t been assigned a National Insurance number, or you don’t have a passport, P60 or payslip, you’ll need to contact the Valuation Office Agency (VOA).

Due to the outbreak of Covid-19 we are currently unable to offer a telephony service and it will take longer than usual to respond to your query. If you need to contact us please use our Contact Form and we will respond as soon as possible. We’re sorry for any inconvenience this has caused.


Which type of account would you like to create?

Individual (you represent yourself) – you won’t be able to add others to this account

Organisation (you represent a business, charity or other organisation) – you’ll be able to add others to this account

I want to register using my existing Government Gateway account

Get help with this page.

Due to the outbreak of Covid-19 we are currently unable to offer a telephony service and it will take longer than usual to respond to your query. If you need to contact us please use our Contact Form and we will respond as soon as possible. We’re sorry for any inconvenience this has caused.